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FAQS
Clarifying Your Delivery Questions
Explore our FAQs for quick and easy solutions to make your delivery experience smooth and hassle-free.
How do I track my package?
You can easily track your package using the tracking number provided in your confirmation email. Simply enter it on our tracking page for real-time updates.
Can I choose a specific delivery time?
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What happens if I’m not home during delivery?
If you're unavailable, we will attempt to leave your package in a secure location or arrange a re-delivery at a convenient time.
Are there any restrictions on what can be delivered?
We are unable to deliver hazardous materials, perishable goods, and certain oversized items. Please check our list of restricted items for more details.
Can I cancel or modify my order after it’s placed?
Once an order is confirmed, changes or cancellations can only be made before the package is dispatched. Contact customer service as soon as possible.
How can I change my delivery address?
To change your delivery address, please contact customer support before the package is shipped. If it has already been dispatched, we may not be able to change the address.
What happens if I’m not home during delivery?
We’ll notify you and attempt redelivery, or follow your delivery preferences (e.g., leave at doorstep or with a neighbor).